Frequently Asked Questions
Do you work directly with insurance companies?
Yes. We handle all communication and paperwork with your insurer so you don’t have to stress about it.
How long does a typical repair take?
Minor repairs take 2 to 4 days. More extensive collision or structural work can take 1 to 2 weeks. We give you a clear timeline upfront.
What should I do right after an accident?
Stay safe, call 911 if needed, exchange information with the other driver, take photos, and then call us at (781) 245-7355. We will walk you through the rest.
Can I get a rental car while my car is being repaired?
Most insurance policies include rental car coverage. We help coordinate this for you so you are not left without transportation.
Do I have to use the shop my insurance recommends?
No. In Massachusetts, you have the right to choose any licensed body shop. We work with all major insurers and will fight for a proper repair.
Is there a warranty on repairs?
Yes. All of our collision repairs and paint work are backed by a warranty. If something is not right, bring it back, and we will fix it.
What types of vehicles do you repair?
We work on all makes and models, including luxury and exotic brands like BMW, Audi, Mercedes-Benz, Porsche, and Lamborghini.
What certifications does Precision Auto Works hold?
We are I-CAR Platinum Certified, which is the highest level of training in the collision repair industry. This means our technicians are trained to handle repairs on virtually every make and model to factory standards.
Where are you located?
We are located at 251 Broadway, Malden, MA 02148. Easy to find and conveniently situated to serve the greater Malden area.
What are your hours of operation?
We are open Monday through Friday from 8:00 AM to 5:00 PM. Give us a call at (781) 245-7355, and we will get you scheduled.
Do you offer free estimates?
Yes. We offer free estimates on all collision and body repair work. You can call us, stop by, or fill out our contact form to get started.
Can you fix my car's frame if it was bent in a collision?
Yes. We use advanced measuring and alignment equipment to restore your vehicle’s frame to factory specifications. Structural integrity is always our top priority.
What is paintless dent removal, and when is it used?
Paintless dent removal is a technique that removes minor dents and dings without any repainting. It preserves your original factory finish and is a faster, more affordable option for small damage.
Can you match my car's original paint color exactly?
Yes. Our technicians are trained in precision color matching. We blend every repair seamlessly so the finished result looks factory fresh with no visible difference.
Do you handle windshield and glass replacement?
Yes. We replace windshields and all other glass on your vehicle. We also recalibrate any safety systems tied to the glass, such as cameras and sensors, after the replacement.
What happens if my car has hidden damage that shows up during the repair?
We will contact you and your insurance company right away. A supplement is submitted to cover the additional damage so the repair is completed properly without cutting corners.
Is my vehicle safe to drive after a collision?
Not always. Even if the damage looks minor, there may be structural or safety system issues underneath. We recommend having it inspected before driving it further.
Do you work on luxury and exotic vehicles?
Yes. We are trained and certified to repair high-end brands, including BMW, Audi, Mercedes-Benz, Porsche, Bentley, Lamborghini, Jaguar, Land Rover, Lexus, and more.
What is a supplement, and will it delay my repair?
A supplement is an updated repair estimate submitted to your insurer when additional damage is found. We handle this process for you and aim to keep any delays to a minimum.
Can I see examples of your previous repair work?
Yes. You can view our gallery on the website or follow us on Instagram at @precisionautoworks_1 to see real repairs completed by our team.